Guaranteed Stability, Rapid Engineering Response & Total Peace of Mind
Contractually committed code maintenance standards engineered for industrial and manufacturing enterprises. Your code and database run on your dedicated server (Hetzner, AWS, or cloud of choice), while we guarantee code health, rapid bug fixes, and continuous stability.
Guaranteed Engineering Response (Response SLA)
Contractual incident response guarantee. If any software disruption occurs, the engineers who built the system intervene directly in the code.
Infrastructure on your account (Hetzner / Cloud)
We recommend Hetzner VPS or your existing cloud - zero vendor lock-in.
You maintain 100% data and server ownership - zero vendor lock-in and zero shared multitenancy.
Database and CAD vault are on your account - we maintain code health and reliability.
Incident Classification & Guaranteed Response (SLA)
In the event of an operational disruption, the engineers who built the system respond directly with zero middleman delays.
Complete platform outage; buyers cannot submit RFQs; Client Portal inaccessible; quote PDF generation halted.
Core platform active, but secondary module affected (email alert delay, drawing upload lag). Zero data loss.
Minor visual adjustments, non-critical copy edits, or UI performance polishes that do not impede sales operations.
Scope of Included Code Maintenance
Covered under your monthly retainer - comprehensive engineering governance with zero hidden charges.
Recommended Infrastructure (Hetzner / Cloud of Choice)
We help you configure a cost-effective, high-performance server under your own account, optimized for Next.js, Node.js, and MySQL.
Automated Daily Backups
Automated daily snapshots of relational database and encrypted CAD vault with periodic restore testing.
Application Health & Runtime Monitoring
Automated telemetry tracking application health, database connection pools, and runtime memory thresholds.
Security & Zero-Day Patching
Continuous dependency updates across Next.js and runtime libraries to safeguard against vulnerabilities.
Transactional Email Deliverability
Active DKIM and SPF monitoring ensuring quote emails never land in prospective client spam filters.
Transparent Scope Boundaries
Clear operating rules prevent billing ambiguity and unexpected invoices.
Included in Maintenance (Zero Additional Cost):
- doneResolution of any software bug, calculation inconsistency, or regression
- doneCorporate brand token updates (logo, legal address, phone numbers, metadata)
- doneMinor UI and reliability refinements that improve daily operations
Considered Custom Engineering (Fixed-Scope Change Order):
- arrow_forwardDevelopment of new standalone modules or direct ERP integrations (SAP, Pantheon)
- arrow_forwardMajor bespoke database schema restructuring requested exclusively by client
- arrow_forwardWritten fixed-scope specification with committed engineering hours prior to start
Have specific enterprise SLA requirements?
We tailor service level agreements to match your internal procurement and legal compliance criteria.